Healthcare professionals: Patient care support request

We can advise a patient and if they wish, find CQC registered home carers and local care home availability. Our service is provided at no charge to patients and families and we provide independent advice from our network of over 3,000 care homes and providers across England and is widely commissioned by the NHS.

Refer a person for care

Head office:0800 0087193

Working with:

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GP, Dr Richard Newland founded our service in 1995, Patients would ask him, as a family doctor, for advice because they were struggling to find professional help and support to find the right care. Our service is based on regional advisers working closely with families, helping them with every step in the process of finding suitable home or residential care.

GPs, district nurses, social workers and community groups have the option to request an initial care advice call for a patient via a simple GDPR compliant form. A local adviser will call the patient and answer any questions relating to care and if the patient wishes, can liaise directly with them and their families to find appropriate care.

Our company is widely used and trusted by many Local Authorities, NHS trusts and clinical commissioning groups.  We often work in partnership with all 3 groups in a specific location.

✓ Request a Care Advice Call for a Patient

Patient satisfaction and managing long term costs are at the the heart of our service

Carehome Selection HSJ Awards

We are featured in the NHS England guide on how to improve hospital discharge and referenced in Lord Carters report as a leading example of how to improve delayed transfers of care from hospital to community.

We have been working in partnership with the NHS for over 20 years and have advised and arranged care for over 45,000 families.

Service delivery to be truly proud of.

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Our advisers are available to speak and meet during evenings and weekends and can liaise directly with patients and their family members. We assess and shortlist care options that best meet the patient’s clinical needs and personal preferences. We also advise on fees, government financial thresholds and social services.


We’ve arranged care for over 45,000 families

We carefully compile information from care home and care providers including for example location, facilities available, capabilities pricing etc which may be helpful in choosing a provider. We make this information available free of charge on request. Should you choose a care home or provider from this information and a successful placement is then made, we may receive payment from the care home or care provider.


A key strength of CHS is the flexibility of the staff and the out of hours service that would not be replicated in the public sector.


If you would like us to find suitable care options in your area now, we need to ask you a few questions about the person requiring care.

Find care now