How we can help your family
At CHS Healthcare, our specialist advisors guide families through the process of finding care, helping families navigate complex care decisions with clarity.
We work closely with individuals and their families to understand their care needs, preferences and any concerns. From there, we help you explore the most appropriate options, whether that involves arranging a package of live‑in palliative care at home or considering alternative care settings.
Our service is independent and free to families. We help by:
- Taking time to understand your family’s unique situation and care needs
- Identifying trusted providers that are well matched to your requirements
- Explaining your options clearly and answering any questions
- Helping coordinate next steps and reducing pressure during a difficult time
- Providing ongoing guidance as circumstances change
Care itself is delivered by specialist providers and paid for directly by families.
Why choose CHS Healthcare?
At CHS, we have supported over 50,000 people and families to find the right care. In the past 12 months alone, we have helped more than 3,000 families navigate complex care decisions with clarity and practical support.
Save time
Finding suitable palliative care on your own can involve contacting multiple providers, repeating information and comparing unclear offers. CHS coordinates this process, reducing pressure on families and avoiding unnecessary delays.
Personalised guidance
We take the time to understand your loved one’s individual needs. We’ll carefully assess factors such as care complexity, night-time support requirements and location before recommending trusted providers, so you can make the right care choice.
Get quality care
We work exclusively with providers that meet our quality standards and have experience supporting palliative care needs. We’ll make sure you understand how each provider works alongside NHS services and how they respond to changing circumstances.
Testimonial
“Your services were immensely helpful at a difficult time. On contact, three potential placements were identified in the desired search area the same day. Viewings were arranged for me the following day, subsequent to which the placement was confirmed. My care liaison advisor was excellent – very professional and efficient throughout. Thank you.”
How we help you find the right provider
1. Tell us about your loved one
You have a dedicated care guidance and support advisor, who’ll take the time to understand your care needs, personal preferences and any worries you have.
2. We compare trusted providers
We identify suitable live‑in palliative care providers based on care requirements, location, availability and experience.
3. You receive a shortlist
You receive a clear shortlist of appropriate providers, with explanations of their approach, experience and indicative costs.
4. Explore your options together
We talk through each option with you, answering questions and explaining differences so you can understand what each provider can offer.
5. We arrange introductions and assessments
We coordinate introductions and care assessments with providers to ensure expectations are aligned.
6. We help put everything in place
Once you’ve chosen a provider, we support with the next steps. We also continue to be available when care is in place, offering support whenever it’s needed.
Why choose live-in palliative care?
For many families, live-in palliative care provides support at home, where loved ones can remain in familiar surroundings while receiving care that is tailored to their needs.
Comfort and familiarity
Live‑in palliative care allows someone to remain in their own home, surrounded by familiar people, routines and surroundings. This can be particularly important when someone’s health is declining, mobility is reduced or energy levels are limited, making a move to residential care more difficult.
One-to-one care
Live‑in palliative care provides dedicated, one‑to‑one support. Care is centred on a single individual, allowing routines, support levels and daily activities to be tailored closely to their needs rather than shared across a service.
Dignity and personal choice
With care delivered at home, individuals retain greater control over daily decisions, such as when to rest, eat or receive visitors. Support is built around the person’s wishes, routines and comfort, rather than fitting into a fixed setting.
What live-in palliative care can help with
Live‑in palliative care focuses on comfort, dignity and day‑to‑day support, while coordinating with NHS and specialist clinical teams. Support may include:
- Personal care such as washing, dressing and continence support
- Medication prompts and monitoring, in line with a care plan
- Pain management support, coordinated with clinical teams
- Comfort care including mobility assistance and repositioning
- Night‑time supervision and reassurance
- Emotional companionship and calm presence
- Helping family members rest and take breaks
- Liaison with district nurses, GPs or hospices
- Meal preparation based on preferences and appetite
Support is adapted as needs change over time.
Live-in palliative care cost overview
Live‑in palliative care is arranged and paid for directly with the care provider you choose. CHS Healthcare provides guidance and support at no cost, helping you understand and compare your options before any decisions are made.
Costs for live‑in palliative care typically range from £1,000 to £1,600 per week, depending on the level of support required. The overall cost is influenced by the complexity of care needs, including how much hands‑on support is required during the day and night. Care involving complex symptom management, higher levels of pain support, regular repositioning or disrupted sleep patterns will usually cost more. The amount of support needed for mobility, transfers and personal care can also affect pricing, as can the level of coordination required with clinical teams.
Some individuals may be eligible for financial support, depending on their circumstances. This can include means‑tested Local Authority funding, NHS Continuing Healthcare for those with primary health needs, or certain benefits and allowances. Funding eligibility varies and is assessed separately by the relevant organisations.
CHS helps families understand how costs are structured, compare provider quotes clearly and explore potential funding options, so decisions are made with full visibility.
Find the right live‑in care with CHS Healthcare
Choosing palliative care is one of the most important decisions a family can make.
At CHS, we’re here to guide you through every step, providing support at no cost. We’ll help you understand your options and find the right support for your loved one.
Call us on 0808 175 3609 or fill in the form below.
FAQs>
1. How quickly can palliative care start?
In urgent situations, live‑in palliative care can sometimes be arranged within 24 to 72 hours, depending on care needs and location.
2. What if needs change suddenly?
If care needs change, we can help you review support levels, compare alternative options and coordinate adjustments with providers
3. What are the costs?
Costs typically range from £1,000 to £1,600 per week, depending on care complexity and night‑time requirements.
4. How do you choose the right provider for us?
We compare providers based on care needs, experience, continuity, values and practical fit, not commission or volume.
5. Is your service free for families?
Yes. Our care guidance and support service is provided at no cost to families. You only pay the care provider if you proceed.
